9. Your company has recently upgraded its
technology. All members of your staff participated in training designed to
teach them the new system. While the performance of all other members of the
staff has improved over the past month, one member of the group, Jerry,
continues to make excessive numbers of errors. As a manager, you should
probably conclude that the source of Antoin's performance problem(s) is/are:
a.
|
motivation
|
b.
|
ability and/or motivation
|
c.
|
ability
|
d.
|
neither ability nor motivation
|
ANS: B
10. ____
is a person's talent for performing goal-related tasks.
a.
|
Instrumentality
|
b.
|
Ability
|
c.
|
Performance
|
d.
|
Motivation
|
ANS: B
11. Dan
has two children in college and another one graduating from high school next
year. His financial responsibility is considerable. He is worried that he might
be laid off from his current job, since a new CEO known for downsizing recently
joined the company. Dan finds out about an opening in his field at a growing
organization that is known for retaining and developing employees, including
extensive employee training programs as well as a policy of hiring and
promotion from within. Dan tailors his resume to the requirements of the job,
and drops it off in person at the human resource office. Which of the following
core phases in the motivation process is not represented in this
example?
a.
|
employee selects goal directed behaviors
|
b.
|
employee searches for ways to satisfy
these needs
|
c.
|
employee receives either rewards or
punishments
|
d.
|
employee identifies needs
|
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