5. Performance = ƒ (ability ´ ____ )
|
a.
|
motivation
|
|
b.
|
competencies
|
|
c.
|
needs
|
|
d.
|
power
|
ANS: A
6. According
to your text, organizations must do all of the following to motivate workers except:
|
a.
|
stimulate people to go beyond the tasks
for which they were hired
|
|
b.
|
allow people to perform the tasks for
which they were hired
|
|
c.
|
allow people to work from home
|
|
d.
|
attract people to the organization and
encourage them to remain with it
|
ANS: C
7. ____
is a person's natural talent and learned competencies for performing
goal-related tasks.
|
a.
|
Need
|
|
b.
|
Power
|
|
c.
|
Ability
|
|
d.
|
Motivation
|
ANS: C
8. To
prepare employees for a major change in the organization’s technology,
Microsoft Inc. sent all employees to training on the new system. While the
performance of all other members of the staff has improved over the past month,
one member of the group, John, continues to make excessive numbers of errors.
Using the principle, performance = ƒ (ability ´ motivation), the most appropriate step to
take to improve John's performance would be:
|
a.
|
provide him with a mentor
|
|
b.
|
praise him every time his number of
errors goes down
|
|
c.
|
discuss the source of his performance
problems with him
|
|
d.
|
threaten him with a written reprimand
every time he makes an error
|
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