1. According to Learning from Experience: Working
at Starbucks, all of the following are benefits offered to Starbucks employees except:
a.
|
low health-benefit costs
|
b.
|
disability and life insurance
|
c.
|
discounted stock purchase plan
|
d.
|
all of these are Starbucks benefits
|
ANS: D
2. According
to Learning from Experience: Working at Starbucks, Starbucks tends to hire
workers from which generation?
a.
|
Generation X
|
b.
|
Baby Boomer
|
c.
|
Generation Y
|
d.
|
Generation Next
|
ANS: C
3. ____
represents the forces acting on or within a person that cause the person to
behave in a specific, goal-directed manner.
a.
|
Motivation
|
b.
|
Instrumentality
|
c.
|
Need
|
d.
|
Learning
|
ANS: A
4. Motivation
represents the forces acting on or within a person that cause the person to
behave in a(n) ____ manner.
a.
|
goal-directed
|
b.
|
productive
|
c.
|
task-oriented
|
d.
|
energized
|
ANS: A