97. The
ability to effectively understand others at work, and to use such knowledge to
influence others to act in ways that enhance one's long-term personal and/or
organizational goals is:
|
a.
|
political skill
|
|
b.
|
meta communication
|
|
c.
|
finese
|
|
d.
|
impression management
|
ANS: A
98. The
most common form of informal group network that is the unofficial, and at times
confidential, person-to-person or person-to-group chain of verbal, or at times
e-mail, communication is the:
|
a.
|
trust chain
|
|
b.
|
telephone chain
|
|
c.
|
meta communication
|
|
d.
|
grapevine
|
ANS: D
99. When
messages move through the grapevine by one person telling a rumor to the next,
who then tells the next person, who tells the next and so on, the chain is
called:
|
a.
|
gossip
|
|
b.
|
single-strand
|
|
c.
|
probability
|
|
d.
|
cluster
|
ANS: B
100. When
messages move through the grapevine by only one person spreading the message,
telling the story to almost everyone the person comes in contact with, the
chain is called:
|
a.
|
single-strand
|
|
b.
|
unending
|
|
c.
|
probability
|
|
d.
|
gossip
|
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