Herzberg claimed that two types of factors affect a person’s motivation: motivator and hygiene factors.
Motivators, such as job challenge, lead to job satisfaction but not to job dissatisfaction. Hygiene factors, such as working conditions, prevent job dissatisfaction but can’t lead to job satisfaction.
Managers need to structure jobs that focus on motivators because they lead to high job satisfaction and performance.
The job characteristics model focuses on adding five motivators to the job such as (skill variety, task identity, task significance, autonomy, and feedback.
Whether an employee responds favorably to an enriched job is dependent on her knowledge and skill, growth-need strength, and contextual factors.
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