73. People are motivated to work when they expect
to achieve things they want from their jobs according to the ____ model of
motivation.
|
a.
|
motivator-hygiene
|
|
b.
|
equity
|
|
c.
|
ERG
|
|
d.
|
expectancy
|
ANS: D
74. In
the expectancy model, ____ are results of behaviors associated with doing the
job itself.
|
a.
|
first-level outcomes
|
|
b.
|
second-level outcomes
|
|
c.
|
expectancy
|
|
d.
|
instrumentality
|
ANS: A
75. A
sales representative for the company’s largest account lost the account to a
competitor. According to the expectancy model, this mistake would be an example
of which of the following?
|
a.
|
valence
|
|
b.
|
instrumentality
|
|
c.
|
second-level outcome
|
|
d.
|
first-level outcome
|
ANS: D
76. According
to the expectancy model, the number of errors that an employee makes while word
processing would be an example of which of the following?
|
a.
|
second-level outcome
|
|
b.
|
first-level outcome
|
|
c.
|
valence
|
|
d.
|
instrumentality
|
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