56. The ____ conflict handling style is commonly
used and widely accepted as an appropriate means of resolving conflict.
|
a.
|
avoiding
|
|
b.
|
collaborating
|
|
c.
|
accommodating
|
|
d.
|
compromising
|
ANS: D
57. During
a training seminar on conflict management, Max states: "In a conflict
situation I feel that it's only fair to have some give and take. As long as
both people are reasonable, it's usually possible to identify a solution that
satisfies the most critical needs on each side." Max seems to be endorsing
the ____ conflict handling style.
|
a.
|
avoiding
|
|
b.
|
collaborating
|
|
c.
|
accommodating
|
|
d.
|
compromising
|
ANS: D
58. The
____ conflict handling style is likely to be appropriate when: (1) agreement
enables each person to be better off or at least not worse off than is no
agreement were reached; (2) achieving a total win-win agreement simply isn't
possible; and (3) conflicting goals or opposing interests block agreement on
one person's proposal.
|
a.
|
accommodating
|
|
b.
|
collaborating
|
|
c.
|
compromising
|
|
d.
|
avoiding
|
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