53. During a training seminar on conflict
management, Daisy states: "In a conflict situation I find it best to probe
for the real needs underlying the other person's stated position, and then
explore with him or her ways of meeting both of our needs through some sort of
creative solution." Daisy probably relies strongly on the ____ conflict
handling style.
|
a.
|
compromising
|
|
b.
|
accommodating
|
|
c.
|
collaborating
|
|
d.
|
avoiding
|
ANS: C
54. All
of the following are circumstances in which the collaborating style is most
practical for use except:
|
a.
|
a high level of cooperation is needed
between the parties to justify the time and effort
|
|
b.
|
both parties have about an equal amount
of power
|
|
c.
|
the issue is of minor or passing
importance
|
|
d.
|
there is a potential for mutual benefit
|
ANS: C
55. The
____ style of conflict management refers to behaviors at an intermediate level
of cooperation and assertiveness.
|
a.
|
forcing
|
|
b.
|
collaborating
|
|
c.
|
accommodating
|
|
d.
|
compromising
|
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