12. Jeremy notices that a brand-new, expensive
portable CD writer has disappeared from his work area overnight. He is a new
hire, and has only been on the job for a week. Consequently, he is afraid that
his boss might suspect him of stealing the CD writer, and fire him before his
probationary period on the job is over. His manager is working in another plant
location until tomorrow, but the secretary knows how to reach him. Probably the
best way for Jeremy to explain what happened, and demonstrate his innocence, is
to tell his manager through the use of:
|
a.
|
a telephone conversation
|
|
b.
|
e-mail
|
|
c.
|
a letter
|
|
d.
|
a formal memo
|
ANS: A
13. Messages
that are ____ in media richness require a long time to digest.
|
a.
|
low
|
|
b.
|
moderate
|
|
c.
|
high
|
|
d.
|
none of these; media richness is
unrelated to communication effectiveness
|
ANS: A
14. To
increase the probability of communicating complex messages more rapidly and
effectively, you should probably use a medium that is ____ in media richness.
|
a.
|
low
|
|
b.
|
moderate
|
|
c.
|
high
|
|
d.
|
none of these; media richness is
unrelated to communication effectiveness
|
ANS: C
15. When
attempting to solve important and difficult problems that involve uncertainty
and ambiguity, media that are ____ in richness should be used, since such media
are more likely to promote rapid, effective communication.
|
a.
|
moderate
|
|
b.
|
high
|
|
c.
|
low
|
|
d.
|
none of these; media richness is
unrelated to communication effectiveness
|
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