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Keys to Successful Use of Process Reengineering

Set aggressive objectives for re-engineering projects. Objectives can be expressed in dollars, quality measurements, or other dimensions of performance.

Commit support of top executives to the project. A significant time commitment ensures that the high-level support and involvement necessary to execute a successful project are available.

Involve customers and suppliers. Customer and supplier considerations should drive re-engineering efforts.

Make someone accountable for implementing re-engineering efforts. The re-engineering project is more likely to be successful if a specific person oversees the implementation and is responsible for the outcome.

Conduct a pilot project before fully implementing the new design. The pilot will identify problems and issues that can be resolved before full implementation is attempted.