71. An
important factor in overcoming resistance to change that involves employees
directly in planning and implementing change is:
|
a.
|
participation and involvement
|
|
b.
|
empathy and support
|
|
c.
|
communication
|
|
d.
|
movement
|
ANS: A
72. One
popular approach to focus on people who are having problems fitting in with
others or dealing with change is to use ____.
|
a.
|
quality circles
|
|
b.
|
process consultation
|
|
c.
|
survey feedback
|
|
d.
|
quality of work life programs
|
ANS: C
73. The
primary objective of ____ is to improve the relationships among team members
through the discussion of common problems, rather than to introduce a specific
change.
|
a.
|
team building
|
|
b.
|
quality of work life programs
|
|
c.
|
all interpersonal methods
|
|
d.
|
process consultation
|
ANS: C
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